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Customer service

Customer information

  • A Boels Customer Card entitles you to, among other things, a 10% discount on rental sums. For a complete overview of the advantages click here.

    A Boels Customer Card entitles you to, among other things, a 10% discount on rental sums. For a complete overview of the advantages click here.
  • Click this link and follow the instructions.

  • Click this link and follow the instructions.

  • Send an e-mail to debiteuren@boels.nl stating your customer number and the invoice number (or, if applicable, the contract number). After you have done this, you will receive a copy of the requested invoice as quickly as possible.

  • You don't have to, but we recommend that you do.

    If you want to be sure that the machine you need is available when you need it, our advice is to always book it in advance.

Rates

  • Our machines and tools are worth a considerable amount of money. This is why we ask private customers and companies that do not have a Boels account to pay a deposit.

  • The deposit will be paid into your bank account within 2 working days after you return the respective rental items.

  • The costs of consumables include, for example, fuel and wear costs. When you collect the respective produce ask how the costs of consumables are calculated. Our staff will gladly explain all the details to you.

  • Price-lists can be obtained in our branches.

  • You have to pay the daily rate.

  • No, the minimum rental period is 24 hours.

  • The deposit amount varies for each machine and depends partly on the value of the machine in question. If you want to know exactly how much deposit you should pay, please contact your local Boels branch.

    If possible, we would prefer deposit payment by debit card.

Other questions

  • You can find all the information about our branches, including contact information and opening times, is given on this page.

  • Click here for an overview of our current catalogues and guides. You can view these documents on line and order them if you want to.

  • You can use this form for submitting a sponsorship request. Boels does however receive huge numbers of sponsorship requests, which means we cannot unfortunately accept every one that is submitted.

    In order to qualify for sponsoring, your request must in any case meet a number of requirements:

    • Boels only sponsors projects, activities or associations in countries in which the company is active.
    • Your initiative must have a national character.
    • Your initiative must positively contribute to culture, welfare or sport.
    • Your initiative must effectively promote familiarity with the Boels brand.
    • Your initiative may not be sponsored by another rental company.
    • Your initiative may not have a political or religious character.
    • Your request must be submitted at least one month prior to the respective event by filling our sponsorship request form.

    Only requests submitted by filling out the sponsorship request form and that meet the above criteria will be taken into consideration.

        The following do not in any case qualify for sponsoring:

    • Associations or foundations that raise money for charity; Boels already supports a set number of charities.
    • Student associations and study trips.
    • Company parties and anniversaries.
  • Yes, Boels has its own training centre: Boels Training. Click here for a complete overview of the available courses.

  • We will give you advice, but if you want to put up a rolling scaffold you will have to make your own arrangements.

  • You can find an overview of our current vacancies at www.boelsjobs.com.

  • Check the branch information on our website for our current opening times.

  • Our staff will of course give you a thorough explanation when you pick up the machine or when it is delivered to you.

    For some machines you can watch an instructional video on our website. These give you a clear, step-by-step explanation on how the machine works.

    Some machines also include an instruction manual when you rent them.

    And if you have any questions afterwards? Just ask us!

  • You can also come to us if you want to buy machines and tools.

    Click here for more information about purchasing new machines and tools.
    Click here for more information about purchasing used machines.

Bio Box

  • Of course you can! To do this, it would be best for you to contact the closest branch and/or our call centre 0900-0551 (local rate). You must, however, bear in mind that the listed rate is based on a minimum rental period of 4 weeks.

  • Contact the branch concerned to find out.

  • A great deal is possible; we always take account of your wishes. If you have any special requests, please contact the branch concerned.

  • A great deal is possible; we always take account of your wishes. If you have any special requests, please contact the branch concerned.

  • To obtain an answer to questions like this one, please contact the branch concerned.

  • In this situation, it would be best to have another Bio Box delivered to the new location and have the ‘old’ one collected.
    If you move a Bio Box on your own, you must pass on the new address information to the branch concerned so that the new location can be entered in the scheduling.

  • Of course you can rent for shorter periods. The 4-week period listed in the guide is only an indication of the standard rental that will be charged.

Conditions and Procedures

  • Of course you can. How much it will cost depends on the delivery address and the type of machine(s) you want to have delivered. These costs are different in each region and for each item. If you would like to receive more information about this, please contact your nearest branch.

  • As a private customer, you are obliged to sign a damage waiver agreement.
    Fire/theft insurance is not possible for private customers. Click here for an overview of these schemes.

  • In the machine breaks down, is stolen or goes missing, please inform the branch that rented out the machine as quickly as possible.

  • You can find our rental terms and conditions here.

  • Yes, this is compulsory at Boels. You must be able to present valid proof of identity (a passport, ID card or driving licence).

  • Ask about the possibilities for doing this at the branch concerned.

  • The machines and tools that you rent are clean and in proper working order when you come and pick them up.  You will be charged for cleaning and/or repair costs if equipment is not clean when it is returned.

  • Boels Rental offers two different rental rates;

    Daily rates
    Daily rates are based on rental/use of maximum 24 hours. If you deliver the machine back to us within 24 hours, you pay 1x the daily rate. The starting date and time of the rental period is stated on your contract. There is an exception to the daily rate for machines with an hour counter; the daily rate is then based on 8 operating hours. A surcharge applies for additional operating hours.

    Weekly rates
    Weekly rates are based on rental/use of maximum 7 days or 168 hours. If you deliver the machine back to us within 7 days, you pay 1x the weekly rate. The starting date and time of the rental period is stated on your contract. There is an exception to the weekly rate for machines with an hour counter; the weekly rate is then based on 40 operating hours. A surcharge applies for additional operating hours.

    Special weekend rates
    Great rental deals on weekends!

    • Monday to Friday (rental/use of maximum 72 hours): you pay just 2x the daily rate.
    • Saturday to Monday (rental/use of maximum 48 hours): you pay just 1x the daily rate.
    Boels Rental offers two different rental rates;

    Daily rates
    Daily rates are based on rental/use of maximum 24 hours. If you deliver the machine back to us within 24 hours, you pay 1x the daily rate. The starting date and time of the rental period is stated on your contract. There is an exception to the daily rate for machines with an hour counter; the daily rate is then based on 8 operating hours. A surcharge applies for additional operating hours.
    Weekly rates
    Weekly rates are based on rental/use of maximum 7 days or 168 hours. If you deliver the machine back to us within 7 days, you pay 1x the weekly rate. The starting date and time of the rental period is stated on your contract. There is an exception to the weekly rate for machines with an hour counter; the weekly rate is then based on 40 operating hours. A surcharge applies for additional operating hours.
    Special weekend rates
    Great rental deals on weekends!
    •    Monday to Friday (rental/use of maximum 72 hours): you pay just 2x the daily rate.
    •    Saturday to Monday (rental/use of maximum 48 hours): you pay just 1x the daily rate.
    Boels Rental offers two different rental rates;

    Daily rates
    Daily rates are based on rental/use of maximum 24 hours. If you deliver the machine back to us within 24 hours, you pay 1x the daily rate. The starting date and time of the rental period is stated on your contract. There is an exception to the daily rate for machines with an hour counter; the daily rate is then based on 8 operating hours. A surcharge applies for additional operating hours.
    Weekly rates
    Weekly rates are based on rental/use of maximum 7 days or 168 hours. If you deliver the machine back to us within 7 days, you pay 1x the weekly rate. The starting date and time of the rental period is stated on your contract. There is an exception to the weekly rate for machines with an hour counter; the weekly rate is then based on 40 operating hours. A surcharge applies for additional operating hours.
    Special weekend rates
    Great rental deals on weekends!
    •    Monday to Friday (rental/use of maximum 72 hours): you pay just 2x the daily rate.
    •    Saturday to Monday (rental/use of maximum 48 hours): you pay just 1x the daily rate.

(Online) reservations

  • We will contact you within one working day.

  • In this case, you should contact your nearest branch or call 0900-0551 (local rate).

  • No, this link has not been set up yet.

  • Contact the branch where the booking was made or call 0900-0551 (local rate) if the booking was made on line.

  • Via this page, you can reset your password.

  • You can make a booking request via our website, using our App or by calling 0900-0551 (local rate).

Contact directly

0900 - 46 36 26 35 (local rate)
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Monday to Friday, 8.00 a.m. to 5.00 p.m.

Do you have any questions or improvement suggestions, or would you like to make a complaint? Please let us know by filling in the contact form.

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